Privacy Policy

Contact Information: We might collect your name, email, mobile number, phone number, street address, city, state, postal code, country, and IP address when you submit inquiries, create an account, or engage with our technical team.

Payment and Billing Information: We might collect your billing name, billing address, and payment method when you buy hardware, monitoring stations, or software licenses. We NEVER collect your credit card number or credit card expiry date or CVV details on our website. All credit card and electronic banking transactions are obtained and securely processed by our certified, PCI-DSS compliant online payment partners.

Information You Post: We collect information you post in a public space on our website, developer portals, community forums, or on third-party social media pages belonging to Dual Life Energy.

Demographic Information: We may collect demographic information about you, products and architectural solutions you evaluate or buy, or any other information provided by you during the use of our website or as part of customer surveys.

Technical & Device Information: If you use our website, we may collect information about your IP address and the browser you are using. We might look at what site you came from, duration of time spent on our website, specific pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device or computer hardware you are using, or the version of the operating system your device is running.

Environmental & Telemetry Data: For users and enterprise operators connecting Dual Life Energy monitoring hardware, sensors, and telemetry gateways, our systems collect environmental sensor parameters (such as Particulate Matter PM1/PM2.5/PM10, CO2, CO, VOCs, ambient temperature, relative humidity, pressure) and energy telemetry metrics solely to provide real-time dashboard analytics, system automation, and alert notifications.

We Collect Information Directly from You: We collect information directly from you when you submit a project inquiry, request product specifications, register for webinars, download architecture whitepapers, or contact our customer support desk via phone, email, or live chat.

We Collect Information Passively: We use tracking tools like Google Analytics, browser cookies, and web beacons for collecting information about your usage patterns, session interactions, and device performance across our platform.

We Get Information from Third Parties: For example, if you use an integrated social media or single sign-on authentication feature on our websites, the third-party provider will share certain information about you, such as your profile name, verified email address, and authentication tokens.

We Use Information to Contact You: We might use the information you provide to contact you for confirmation of a purchase, project consultation, firmware and hardware deployment updates, or for other operational and promotional purposes.

We Use Information to Respond to Your Requests or Questions: We might use your information to answer technical inquiries, schedule telemetry demonstrations, confirm event registrations, or provide post-installation customer support.

We Use Information to Improve Our Products and Services: We might use your information to customize your experience with us. This includes displaying customized telemetry charts, tailoring product recommendations, and refining hardware sensor accuracy.

We Use Information to Look at Site Trends and Customer Interests: We may use your information to make our website, systems, and hardware offerings better. We may combine information we get from you with data we receive from authorized third-party business partners.

We Use Information for Security and Compliance: We may use information to protect our company, our customers, our intellectual property, our telemetry networks, and our websites against unauthorized access, intrusion, or cyber threats.

We Use Information for Marketing Purposes: We might send you information about special promotions, updates on sensor hardware, upcoming product releases, or new telemetry features. You may opt out of promotional communications at any time.

We Use Information to Send You Transactional Communications: We might send you emails or SMS messages about your account, system calibration schedules, hardware shipping status, or critical environmental threshold alerts.

We use information as otherwise permitted by applicable law.

Service Providers Performing Operations on Our Behalf: We share information with trusted third-party vendors who assist us with cloud hosting, database management, order fulfillment, shipping and freight logistics, payment gateway processing, and transactional messaging. Some vendors may operate across international jurisdictions.

Business and Technology Partners: This includes third parties who co-sponsor solutions, joint enterprise deployment pilots, research initiatives, or industry exhibitions. Our partners process shared information in accordance with their respective privacy policies.

Legal Compliance and Fraud Protection: We will share information if we believe in good faith that it is necessary to comply with the law, respond to a court order, subpoena, or lawful request from government agencies and law enforcement bodies, or to investigate potential fraud, security violations, or technical misuse.

Business Transfers and Successors: We may share or transfer customer records, account profiles, and telemetry databases in connection with any merger, acquisition, restructuring, sale of company assets, or transition of service to another entity.

Reasons Not Described in this Policy: We will provide prior notification to you before sharing your information for purposes not outlined in this Privacy Policy.

You can opt out of receiving our marketing and promotional emails at any time. To stop receiving promotional emails, please send an email to contact@duallifeenergy.com or click the 'Unsubscribe' link located at the bottom of every marketing email. Please allow up to ten (10) business days for your request to be processed across all systems.

Please note: Even if you opt out of receiving promotional and marketing messages, we will continue to send you essential transactional notices, account security alerts, order confirmations, and active device notifications regarding your ongoing services or hardware deployments.

If you click on links within our website that direct you to third-party websites or services, you may be taken to platforms that we do not own, operate, or control. This Privacy Policy does not apply to the privacy practices or data handling policies of those external websites. We strongly encourage you to review the privacy policy of every external website you visit. Dual Life Energy is not responsible for the content, privacy standards, or practices of third-party websites.

Anonymous Browsing: Users can visit and explore our website anonymously without revealing personal identities until initiating an inquiry or creating an account.

Accessible Policy Link: Our Privacy Policy link clearly includes the word 'Privacy' and is conspicuously accessible from our home page footer and key platform navigation pages.

Do Not Track (DNT) Browser Signals: Our website respects Do Not Track (DNT) browser mechanisms. We do not track, plant marketing cookies, or use behavioral advertising when a DNT signal is active in your browser.

Third-Party Behavioral Tracking: We do not permit third-party behavioral tracking across unrelated websites for advertising profiling purposes.

COPPA (Children Online Privacy Protection Act): Dual Life Energy does not specifically market to or collect personal information from children under the age of 13 years old. Our products and systems are designed for commercial, industrial, and adult residential facility operations.

Fair Information Practices & Data Breach Notification: The Fair Information Practices Principles form the foundation of global privacy legislation. In accordance with these principles, should a data breach occur affecting your personal information, Dual Life Energy will notify affected users via email within one (1) business day and take swift, comprehensive remediation steps.

CAN-SPAM Act Compliance: We collect email addresses to process orders, transmit technical updates, and communicate with clients. To remain fully compliant with CAN-SPAM regulations, we strictly agree to: never use false or misleading email headers or subject lines; clearly identify messages as communications from Dual Life Energy; include our registered office address; monitor email services for compliance; and honor opt-out and unsubscribe requests promptly.

Updates to this Privacy Policy: From time to time, Dual Life Energy may modify or update its privacy practices in response to technological advancements, regulatory requirements, or platform enhancements. We will post an updated copy of the Privacy Policy on our website and update the 'Last Updated' date accordingly. We encourage you to review this page periodically.

Governing Law & Dispute Resolution: If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's Terms and Conditions. Any legal disputes arising under or in connection with this Policy shall be governed by applicable laws.

Compliance & Grievance Redressal Officer: In accordance with applicable Information Technology regulations, the contact details for privacy inquiries, data subject access requests, and grievance redressal are provided below:

Dual Life Energy Compliance & Grievance Desk Attention: Grievance Officer Email: contact@duallifeenergy.com Website: https://www.duallifeenergy.com